Return Policy
1. Return Eligibility
We accept returns for eligible items within 14 days of delivery. To qualify for a return, the item must be unopened, unused, in its original packaging, and in the same condition in which it was received.
2. Non-Returnable Items
- Opened trading card products
- Booster packs, booster boxes, Elite Trainer Boxes, collection boxes, and sealed products once opened
- Preorder items that have already been processed or shipped
- Gift cards
- Final sale or clearance items
3. Return Process
To request a return, please contact our support team with your order number and reason for return. If your request is approved, we will provide return instructions. Items sent back without approval may not be accepted.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method within 5-10 business days.
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the issue so we can assist you.
7. Contact Us
If you have any questions about our return policy, please contact us at support@zentrapulltcg.com.
